LMN Analytics Tab Missing – How to Restore Access
Step 1 – Check your LMN plan
Analytics is only available on certain LMN plans.
Ask your account owner or admin to confirm your LMN subscription plan.
If your plan does not include Analytics, the tab will not appear.
Step 2 – Check your user permissions
Most often, the Analytics tab is missing because the user doesn’t have permission to see it.
Ask an LMN Admin to:
Log into LMN.
Go to Settings > Manage Users & Staff.
Click on the staff member who can’t see Analytics.
Under Permissions:
Make sure they are not set as Time User only if Analytics is needed.
Turn on the available Analytics permissions (for example: View Analytics / Insight Dashboards).
Click Save.
Have the user log out and log back in, then check the left menu again.
If other users in the same company can see Analytics, and this user cannot, permissions are usually the cause.
Step 3 – Try a quick browser refresh
If your plan and permissions are correct but Analytics still doesn’t appear:
Log out of LMN.
Close your browser completely.
Open a new browser window (or try a second browser such as Chrome, Edge, or Firefox).
Log back into LMN and check the left-hand menu again.
If Analytics shows in another browser, continue using that browser or clear cache/extensions in your usual browser.
Step 4 – Contact LMN Support
Contact LMN Support if:
Your plan includes Analytics,
Your user permissions have Analytics turned on,
You have tried a second browser, and
The Analytics tab is still missing.
LMN Analytics Dashboards Loading Blank or With Errors
Use this article if you can open Analytics, but:
The page is a blank white screen, or
You see an “error loading filters” message, or
A specific dashboard never finishes loading.
If you do not see the Analytics tab at all, please search our Help Center for “LMN Analytics Tab Missing – How to Restore Access” instead.
Step 1 – Quick browser check
Open an Incognito / Private window in your browser.
Log into LMN and go to Analytics.
Try the same dashboard again.
If it works here: the issue is with your normal browser (cache or extensions).
If it does not work here: skip to Step 3.
Step 2 – Fix common browser issues
On the computer where it fails:
Clear cache & cookies
Clear cached images/files and cookies for your browser.
Close and reopen the browser, then log back into LMN and try Analytics again.
Turn off ad blockers / extensions (temporarily)
Turn off any ad blocker, script blocker, or privacy extensions.
Refresh LMN and try the dashboard again.
If Analytics now works, re‑enable extensions one at a time or keep them off while using LMN.
Step 3 – Try another browser or device
Log into LMN from a different browser (e.g., Chrome → Edge/Firefox), or
Log in from a different computer if possible.
If dashboards fail everywhere (multiple browsers/devices), continue to Step 4.
Step 4 – Contact LMN Support
If:
Dashboards are still blank or erroring in Incognito/private mode,
You have tried another browser or device, and
The issue affects you or multiple users on your account
LMN Analytics Data Missing or Not Matching – Troubleshooting Guide
Use this article if Analytics opens, but:
Some estimates / jobs / invoices are missing, or
Totals in Analytics don’t match what you see in LMN reports.
Analytics is not real-time – it refreshes in batches during the day. The steps below cover the most common reasons data looks wrong and what you can check yourself.
Step 1 – Confirm the data is included in LMN
First, make sure the item is set up in a way that Analytics can use it.
For estimates
Go to Estimating > Standard Estimates and find the estimate.
Check:
Status is set to Sold (if you expect it in sales / pipeline Analytics).
Exclude from Stats is not turned on in the Customer Info tab.
For Sales Pipeline / Estimate Analytics views, the estimate has at least one Work Area or Service added under Workareas + Pricing (or Services + Pricing for service estimates). Estimates with no work areas/services are not included in some Analytics views.
For jobs
Go to Jobs and confirm the job exists and is in the Division / Job Group / Status you expect.
If you’re looking at Jobs Analytics, only jobs that match the dashboard filters (by date, division, status) will appear.
For invoices
Go to Invoices and confirm the invoice exists and has the correct Invoice Date and status.
Some Invoice Analytics tiles/metrics use all invoices, but certain listing grids only show invoices that are linked to an estimate.
If you need a complete list of invoices for a period, you can run:
Reports > Invoicing > Invoice Summary Report, then export to Excel.
If the data is missing from LMN itself (not just Analytics), fix that first (status, dates, Exclude from Stats, work areas/services, etc.), then continue.
Step 2 – Check Analytics filters and date ranges
Many “wrong numbers” are caused by filters, not broken data.
On the Analytics dashboard you’re using:
Verify the date filters
Make sure the Date Range includes the period you expect (for example, Last year, or a custom date range that covers the example estimate/job/invoice).
Some Analytics views use Estimate Closed Date or similar behind the scenes. If an estimate is Sold but has no Closed Date, a filter like “This year” can exclude it.
As a quick test, set the date filter to All time (or a wider range) and see if the missing items appear.
Clear or widen other filters
Temporarily set filters such as:
Division / Branch
CRM Account
Salesperson
Job Group / Job Status
to All, then re-apply them one at a time.
Confirm you’re on the right Analytics area
Estimates dashboards vs Jobs dashboards vs Invoices dashboards use different data.
If you’re comparing Analytics to an LMN report, be sure both are filtered the same way (same date range, same division/salesperson, same statuses).
If the data appears when filters are widened, adjust your normal filters accordingly.
Step 3 – Allow for Analytics data refresh (data latency)
LMN Analytics does not update instantly.
At the top of the Analytics page, look for the “Updated” timestamp to see when data was last refreshed.
If you just:
Sold an estimate
Changed Exclude from Stats
Updated a job or created invoices
the change may not be in Analytics yet.
Wait until after the next refresh window (usually within a few hours, or check again the next day), then reload Analytics and re-check the dashboard.
If older data (from previous days/weeks) is missing, that is less likely to be latency and more likely filters or setup (Steps 1–2) or a technical issue.
Step 4 – When to contact LMN Support
Contact LMN Support if all of the following are true:
The estimate/job/invoice exists in LMN and is configured correctly (Step 1).
You have checked/cleared filters and date ranges in Analytics (Step 2).
The “Last updated” time on Analytics is recent, and you have given it at least one full refresh window (Step 3).
Specific items or totals are still clearly wrong or missing.
When you contact Support, include:
Your company name and LMN login email.
Which Analytics dashboard you’re using and a note of your filters (date range, division, salesperson, etc.).
1–2 specific examples, such as:
An estimate / job / invoice name or ID that appears in LMN but not in Analytics.
Screenshots showing the item in LMN and the Analytics view where it’s missing.
This information helps Support quickly see whether:
It’s still a filter or configuration issue, or
A backend Analytics/data issue that needs to be fixed on our side.
LMN Analytics Not Loading or Showing Errors (404, “Page Not Found”, “Error When Loading Filter”)
1. What this looks like
You might see:
“404 – Page not found” when you click Analytics
“An unexpected error has occurred” in Analytics
“Error when loading filter” at the top of Analytics pages
Analytics page spins forever, is blank/white, or never loads
2. Quick things to check
Follow these steps in order:
Confirm that your account includes Analytics at all
Make sure your company’s LMN subscription includes Analytics.
If your company is on a lower plan that doesn’t include Analytics, the tab may be missing or not work.
Check if your user has permission
Ask your LMN admin to:
Open Settings > Users.
Find your user.
Confirm you have access to Analytics / Dashboards (and, if applicable, Enterprise Analytics).
If you recently changed roles or were just added, your account may need permissions updated.
Try a different browser and a clean session
Use a supported browser (latest Chrome or Edge).
Open a private/incognito window and log in fresh.
Try Analytics again:
If it works in private mode, clear cache/cookies in your normal browser and retry.
Check for known filter issues
If you see “error when loading filter”:
Click into a different Analytics page (for example, from Sales Pipeline to Jobs).
Remove or reset filters (date ranges, divisions, job groups), then re‑apply them.
If one specific saved filter always causes the error, avoid that saved filter and recreate it.
Confirm it’s not just you
If Analytics works for other users on the same account, it’s likely a permissions or browser issue.
If no one can open Analytics, it may be a system issue or an account‑level configuration problem.
3. When to contact Support
Contact LMN Support (chat, phone, or email) if:
You confirmed your plan includes Analytics and your user has permissions.
You tried a different browser + private/incognito window.
You still see 404 / Page not found / unexpected error / error when loading filter for Analytics.
Include this information to speed things up:
Your company name and LMN login email
Exact error message or a screenshot
The Analytics page you’re trying to open (for example, Salesperson Performance, Invoice Listing, Jobs).
Approximate date/time and time zone when it last failed.
LMN Analytics Shows “Wrong” or Missing Data (Estimates, Invoices, or Jobs Not Showing)
1. Common situations
You might notice:
A sold estimate doesn’t appear in Sales Pipeline, Salesperson Performance, or Estimator Performance
Invoice Analytics is only showing certain invoices (for example, only maintenance) or seems to be missing many
Estimator hours sold or Customer 360 gross profit look incorrect
Sales for this year are lower than expected in Analytics even though you know work has been sold
2. Checklist: why records may be missing
Work through these checks for the missing estimates/jobs/invoices:
Estimate status must be Sold
Open the estimate.
Make sure the status is set to Sold (not Pending/Lost).
If you changed the status recently, go to step 4 (data delay).
“Exclude from Stats” must be OFF
In the estimate, open the Customer Info tab.
Confirm “Exclude from Stats” is not enabled.
If it is on, that estimate will not appear in Analytics.
Filters and divisions
In Analytics, check:
Date filters (Estimate Date, Close Date, Invoice Date, etc.).
Divisions, Job Groups, Salesperson/Estimator, and any other filters.
Make sure the division of your estimate/job/invoice is included.
If a report is showing only “maintenance” or only some branches, widen or reset filters and test again.
Data is not real‑time
Analytics is not always real‑time.
If you just:
Marked an estimate as Sold, or
Created new invoices, or
Adjusted statuses/filters
Wait until the next day and check again, especially for end‑of‑day changes.
Invoices not tied to estimates
Some Analytics views are based primarily on estimates and jobs created from those estimates.
If you are invoicing jobs that did not start from an estimate, or have $0 invoices, they may not appear in some Analytics widgets.
Cross‑check the Invoice Listing in Analytics or invoicing reports if you suspect this is the case.
3. Quick self‑test
If something isn’t showing in Analytics:
Pick one specific example (one estimate or job).
Confirm:
Status = Sold
Exclude from Stats = off
It falls inside your date range and division filters
Wait until the next day if you changed any of the above.
Re‑run the Analytics view with minimal filters (for example, all divisions, all salespeople, full date range).
If it still doesn’t appear, move to the next section.
4. When to contact Support
Contact LMN Support if you still believe Analytics is wrong after:
Verifying Sold status and Exclude from Stats
Checking date/division filters
Allowing for data delay
Testing with at least one concrete example
Provide:
The name/ID of the estimate, job, or invoice that is missing
Which Analytics view you are using (for example, Salesperson Performance, Estimator Performance, Invoice Listing, Customer 360)
Screenshots from the estimate/job/invoice screen and the Analytics screen for comparison
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