Payment Voids & Refunds | Fiserv & Payrix

Voids

Voiding a payment in LMN cancels the transaction before it is completed. The payment is marked as voided and no funds are processed or deposited.

To void a payment:

1. Navigate to Invoices > Payments
2. Click the payment you wish to void
   💡Utilize Filters! 
3. Click the Void Payment button
4. Click Yes
   ⚠️ ACH Payments cannot be voided or refunded in LMN.
5. This will create a Void payment line item in your Payments List for historical record.
   ⚠️ This Void payment cannot be exported to QuickBooks
   
6.  This will automatically return the total to the original invoice to then be sent out again for payment if needed.
   

Refunds

After an online payment settles in LMN, the Void button will automatically change to Refund. ⚠️ ACH Payments cannot be voided or refunded in LMN. 

To refund a payment:

1. Navigate to Invoices > Payments
2. Click the payment you wish to void
   💡Utilize Filters! 
3. Click the Refund Payment button
4. Click Yes
   ⚠️ This will refund the payment in full to the card used, removing that money from your Merchant Account [there are partial refunds available in LMN at this time]
   
5. This will create a Refund payment line item in your Payments List for historical record. [alert]This Refund payment cannot be exported to QuickBooks
   
6. This will automatically return the total to the original invoice to then be sent out again for payment if needed.