Payment Runs with Stripe

This article will show you how to run multiple payment methods against multiple invoices at the same time using the Payment Run feature in LMN with Stripe.

In this article:

Identify if Payment Method on File with Stripe

Add or Request Default Payment Method with Stripe

Payment Runs

🎥 Video: Payments Run with Stripe

Confirm Default Payment on File in CRM

To successfully complete a Payment Run in LMN you will need to have a default payment method on file for your customers in the CRM. Follow the steps below to see if a payment method is on file for your customer.

1. In LMN, navigate to CRM > Contacts
2. Under the Payment Method column, you see a symbol: 

💳⚡️ Card & Lightning Bolt icon = A payment method has been added for this customer.

🕓 Clock icon = A payment method request email has been sent out.

None = If this field is empty, no payment methods have been entered or requested. Follow the steps below to add default a payment method with Stripe ⬇️

Add or Request Default Payment Method with Stripe

1. To add a default payment method on file with Stripe, navigate to CRM > Contact
2. Click into your customer's CRM account
3. Click the Payment Methods tab at the top
4. You will see 2 buttons in the top left. Follow the link(s) for instructions:
   • Request Payment Method
     • If an ACH needs to be added on file for payment runs, you will need to send a payment method request email, as ACH can only be added through connecting to a financial institution. 
   • Add Payment Method

Payment Runs

Payment runs are a great way to take multiple customer invoices and process their payments all at once. 

1. Once you have a Payment Method on file for your customer, navigate to Payments > Payment Runs
2. Utilize the filters section at the top of this page. Filter by invoice due date or by the date the invoice was created. You can modify your date range criteria. Then, click Search. 
3. LMN will find the invoices that are eligible for payment and populate them down below with a status of Unpaid.
   ⚠️ For an invoice to be eligible for payment, it must be Approved, Sent, and have a default Payment Method on file in the CRM.  
   
4. Check the boxes of the invoices you wish to run
5. When you're done, click the Payment Run button
   ⚠️ LMN will let you know that this payment run will attempt to charge however many invoices you've selected against the customer's default payment method on file.
   
6. Type the word "CONFIRM" in the text field in order to continue, and then click Run
7. Once the payments are processed, you will receive a confirmation email letting you know how many transactions were successful, and your customer's emailed invoice will reflect that it has been paid. 
   ⚠️ If an invoice did not get successfully charged, it will remain on the payment run screen with a status of Unpaid. 
8. Once the Payment Run is complete, navigate to Payments > Payments to see a list of all your successful transactions. 
9. Export to QuickBooks: 
   1. Check the boxes next to all pending payments to QuickBooks
   2. Click the Updates Status button, from the drop down select Export To QB
      
10. Monitor your upcoming deposits with Stripe in the Payouts tab on top
    

🎥 Video: Payments Run with Stripe

To view a tutorial about Payment Runs with Stripe, click HERE

Need more help?  Contact our Support Team by email at lmn-support@granum.com, through Live Chat, or by phone at (888) 347-9864

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