Stripe Rates & Funding Times
US & Canada - No Monthly Fees
Credit Cards: 2.99% + $0.30 cents per transaction
ACH: 1% (No cap), per transaction
Stripe Funding Times
Credit Card: T+2 Business Days
ACH: T+4 Business Days
Stripe Customer Support
One of the great things about switching to LMN Pay Powered by Stripe is that Stripe Support is Granum Support. You will continue to receive the same world class Customer Support your used to, without the need to call a third party for online payment assistance. Trust Granum Support to handle all your payment questions!
Contact Stripe Support
Email lmn-support@granum.com or message us through our in-app Support Chat
💡 TIP: include the key word “Stripe" to get to the right team fast!You can also reach us by phone during business hours (8am - 6pm EST) at 1-888-347-9864.
After-hours support is available for urgent needs, handled on a case-by-case basis.
Self-Serve Stripe Articles
Self-Serve Stripe Academy Videos:
Stripe Users: Commonly Asked Questions
What happens to my previous merchant account in LMN?
Once you have completed your Stripe application, LMN will remove your previous merchant ID from LMN and replace it with Stripe. ⚠️ Any saved cards in LMN will be removed with this step.
You will still have access to your Payrix and/or Cardpointe Portal outside of LMN to process any refunds and view reports for 120 days. After 120 days, we will process your previous merchant account cancellation.
What if I already have a Stripe account elsewhere?
You will need to apply for a new Stripe account in LMN as our Stripe integration is specific to LMN only. Your LMN Stripe merchant account will not be accessible through an external Stripe Dashboard or Stripe App. All transaction and payout information will be available directly in LMN
To add payment methods on file in the CRM, take advantage of the bulk Request Payment Method email option available right in your CRM Contacts page. This option is easy, and customizable!
How can I handle a chargeback or dispute with Stripe?
You will be notified of any disputes/chargebacks by email. You can view all dispute information and submit evidence directly in LMN under Payments→ Dispute Tab
How do I cancel my LMN Pay Powered by Stripe Account?
There is no need for a Seasonal Hold / Deactivation with LMN Pay Powered by Stripe, as you are only charged per transaction, with no Monthly Fee.
If you need to cancel your Stripe Account at any time, please have the Owner or Representative on file email lmn-support@granum.com with the Subject Line: "Stripe Account Cancellation".
⚠️ We will not process any cancellations unless the request comes from the Owner/Representative on your Stripe Account
Need more help? Contact our Support Team by email at lmn-support@granum.com, through Live Chat, or by phone at (888) 347-9864
Signup for our Live Webinars or learn more about attending our in-person Bootcamps HERE
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