app apple app settings App Store Google Play Store LMN Apps: A Guide

In this article you will find a comprehensive list of all LMN App related information for your convenience! 

Mobile Devices 

• Accessing LMN through Tablets & Phones

CRM

• Video Tour
• Downloadable Training Guide

TIME

• Training Videos
• Downloadable Foreman Training Guide

Troubleshooting

• LMN Time App: The LMN Time App is Not Showing the Latest Job Information
• LMN Time App: My crews aren't very tech-savvy, and many don't speak English as a first language. Will it work for us?

Accessing LMN through Tablets & Phones

The CRM App allows quick access to your contact information, and provides you access to your sales pipelines, as well as assign and manage to-do's. 

There may be times where you may have an idea for an estimate on the go, want to check out Time, or require a quick update on an existing estimate. With the desktop view option, you can use LMN Estimating features on your phones and tablets. 

1. Open web browser (google is preferred browser) on your phone or tablet
2. Within the search bar type in in my.golmn.com
3. There will be a message to use desktop to login/register and/or download the CRM App
4. Within that browser page, select settings and scroll down until you see Request Desktop Site
5. The browser page may go blank, or revert you back to the main LMN home page
   • If the browser page goes blank, close browser, relaunch and repeat steps one through four
6. Simply type in my.golmn.com within that same browser page and it will take you to LMN Estimate login page. Enter in your credentials and start utilizing all desktop features on your phone or tablet

Accessing on iPhone/iPad Devices:

There may be times where you may have an idea for an estimate on the go, want to check out Time, or require a quick update on an existing estimate. With the desktop view option, you can use LMN Estimating features on your iPhone/iPad devices (specifically Safari Browser).

1. Open your iPhone settings
2. Click into your Safari App                                               
3. Scroll down until you see “Request Desktop Website”
4. Ensure we enable Desktop website for All Websites
5. Go back into your Safari Browser and enter my.golmn.com - It will then prompt you to the login page and from there you will enter your LMN credentials.

CRM App Video Tour

The following video will give you a quick tour of the new LMN CRM App!  

CRM App: Downloadable Training Guide

It's important that your team has everything they need to learn how to use the LMN CRM App.  The following document will walk staff through how to navigate the App.

Click here to download the LMN CRM App Guide

LMN Time App Training Videos - SPANISH & ENGLISH

We suggest watching the following videos to gain an understanding of the LMN Time App.  These videos are also great for training your field staff!  To access these videos, click Watch below.

Crew lead - Training App / English

Crew lead - Training App / Spanish

Administrator - Training App / English

Administrator - Training App / Spanish

Looking for a more in-depth training video? Check out our Administrator training app above so you're better prepared to help train your crews on how to use the app!

LMN Time App: Downloadable Foreman Training Guide

It's important that your crews have everything they need to learn how to use the LMN Time App.  The following document will walk staff through how to punch their crews in and out as well as how to manage some of the more advanced options available on the App.

Click here to download the LMN Time app Setup Guide

LMN Time App: The LMN Time App is Not Showing the Latest Job Information

If you are experiencing any technical issues with information not appearing correctly on the LMN Time app on your smartphone (for example, a Job or a Task was edited, but the changes do not appear on the app), please follow the troubleshooting steps below:

REFRESH THE APP

The app automatically Refreshes often, but to force an immediate Refresh in order to update any edits/changes, follow the steps below:

• Click the More button at the top right.
• Click Refresh Timesheets.
• Any changes on the back-end will populate in the app.

UNINSTALL/RE-INSTALL THE APP

If the Refresh on the app has not resolved your issue, another solution would be to uninstall and re-install the app. This will clear the app's cache memory and pull up the most current data upon login.

For Apple devices:

• From Home screen: tap & hold the LMN Time app icon until it starts to shake/wiggle. Tap the X on the top-left corner.
• From Settings: General > Usage > You may have to tap "Show All apps" > Find the LMN Time app and tap it > On the app information screen, tap "Delete app".

For Android devices:

• From Home screen: tap & hold the LMN Time app icon > drag it to the top of your screen to the Uninstall bar.
• From Settings: General > Apps (or Applications) >  Find the LMN Time app and tap it > On the app information screen, tap "Uninstall".

LMN Time App: My crews aren't very tech-savvy, and many don't speak English as a first language. Will it work for us?

First and foremost, most people in our industry (landscape) didn't come from a tech background.  Just about every customer we have started with the same question..

Will my crews be able to do this?

We're extremely proud to say, we've never had a single cancellation because some company's crews "couldn't get it".  Not one.

LMN Time was built by landscape contractors for our crews.  We knew it had to be simple, and we made about as easy to use as it could possibly be.

• It's faster and easier than paper.  You don't have to worry about the right address, the right date, AM/PM, and the system won't let the crews past the screen if they haven't filled out the information correctly.  On paper, crews can make any number of mistakes and it's up to the office to fix them.
• Most of the action buttons are pictures, not words, so it's easy for those who don't speak the language to learn to use it
• You can enter notes, job names in any language you wish
• The GPS tracking will auto-suggest jobs for your crews, based on their current location.  It will show the closest 3 jobs to the crew at the top of the list
• You can organize your jobs by type, route, ID# or anything else you'd like
• Crews can only clock in to tasks that you've setup for the job - eliminating much of the confusion and disconnect between the field and the office staff when trying to get good jobcosting numbers
• There are training videos built for you specifically designed to teach the crews how to use it

If you require further assistance, please contact our Support Team via email at support@golmn.com or reach out to us through our Live Chats feature or by Phone: (888) 347-9864!