LMN Crew App: A Day in the Life of a Crew Lead

1. Log In

To first login to LMN Crew, choose your preferred sign-in method. Enter the Phone number or Email address associated with your user profile in your company's LMN Account to receive a code to login. Or, enter the Username and Password provided by your company's Administrative user.

Click Continue. 

2. Review Schedule

To start your day, review the crew you are leading's schedule. 

1. Click What are you working on?
2. Click Crew Schedules

If you select any of them, you get to see jobs and tasks scheduled for this crew today.

In the future, either scroll through days or find schedules on the calendar. More Calendar View info

3. Select Routes/Groups

You can select different Routes and Groups, and work off jobs within those groups. 

5. View Unsubmitted Timesheets

You can see unsubmitted timesheets from the past underlined on red on the calendar bar.

6. Add Crew Members

Start your day be selecting your scheduled crew

Then, select the employees that make up your crew members from here. 
Click on Add Crew Members, search for their name.

Click on Add X Crew Members.  

You can add as many crew members as you need.

These selected Crew Members remain with you throughout the day when Keep in My Daily Crew is toggled On.

Review all scheduled jobs in order. Every job will display its scheduled tasks. If more than one task is scheduled for the same job, you will see that too.

7. Drive Time

Note that every job on your list has a Drive Time shortcut for you to easily track drive time.

Once ready to drive, simply click on the green play button. 
🔗 More info: Drive Time Shortcuts

If you have the Launch directions after starting task toggle On, you will automatically be directed to your navigation app.

8. Task in Progress

The purple rotating clock means a Task is in progress (which is our Drivetime now.)

The number indicated next to the service shows the total hours estimated for this Service, for this Customer.

9. End Drive Time & Start Next Task

When you reach your destination, start your next Task. 

The LMN Crew app will automatically prompt you to end your Drive Time first.

10. Start Next Task

Go through the daily visit instruction and Task instructions, once ready, click on Start Task.

11. Task Features

As the task is progressing, you can always read the Notes again.

Review any Job Files that were uploaded by the office regarding this job.

Review all previous services completed for this season by clicking History.

Under History, check out all other previous services your company provided this customer with for that season by clicking Job History or all other previous projects for that jobsite over the past months by clicking Jobsite History.

You can always add photos and add notes as the task is progressing, or you can do the same upon clocking out.

If you go back, you would identify the ongoing task as an ongoing purple icon.

Scroll down to review upcoming jobs.

TIME ON SITE shows how long each crew member has spent on the task so far, and CREW HOURS are the total labor hours spent on this task.

When you click on the ongoing Task, you can see your performance and efficiency compared to estimated hours per visit - the leaderboard here shows you if you were under, or over estimated hours, to keep efficient job costing.

12. Track Crew Progress

To see where other crew members are and what they're doing, use the Crew Tracking option on the left sidebar menu. 
🔗 More Info: Using the Crew Tracking Feature

Select crew members to track, then scroll to view their location and tasks.

To see details of that task, click on the task and you can review with their photos and notes.

13. Stop Task, Start Next Drive

Once done working on this task, you can either start driving to your next job and the app prompts you to end the "pruning" task first, or you can end the pruning task yourself and then start Drive Time:

(and in this example, user has started driving to the next jobsite and the app has prompted to end this current Task first):

Review overall time spent on this task.

14. End a Task

Click the End time (stop) button, review the in and out times.

Mark the service as Completed.

Add Visit Notes describing your work.

Then you can add your photos by either selecting photos from your phone, or take new photos

You can add notes to your photos, and if a photo is critical, you can mark it as Critical

Start the task, keep only the crew member working on that task, and click on (green) "Start" play button. This will end the Drive Time task and start the Bed Maintenance task for that one crew member.

Because this service was set up to be a "time and material billed service", the office is requiring you to select the Hourly Rate for this service.
Assign rates based on your crew's skill rates.

If you check your timesheet thus far, you would see that the other 2 crew members are still clocked in to the Drive Time task, while the other person is already clocked out from Drive Time.

Now, let's start the Fertilization task for the remaining crew members. 

Select your crew members from this page.

Click on (green) "Start" play button

Drive Time is automatically ended and Fertilization task is started.

Your timesheet now reflects different crew members working on different tasks at the same jobsite.

16. Unexpected Rain Delay

(Follow steps 16-19 for rain delay)

If you're finished at one jobsite and heading to another but it rains, causing you to return to the yard, end the task by selecting it and clicking (red) "End task" stop button at the bottom.  Then, proceed to clock out.

Mark the service as COMPLETED.

17. Track Materials Used

If the office wants you to track materials and equipment, you will be prompted to track them here. You'll get to see estimated amounts for the season and the suggested usage each time you visit.

18. Clock Out Additional Job

Now clock out of the Fertilization task by following the same process as above. Mark the service as COMPLETED, track your consumed materials, add in task notes for the completed service and upload any photos if any, and click End task.

19. Skip & Reschedule a Visit

To skip a scheduled visit, click on the scheduled task and click on SKIP VISIT

Add in reasons for skipping the visit, for example: "It is raining and we can't mulch." 

If you would like the office to reschedule the Visit, click the checkmark next to "This service needs to be rescheduled", and click Save.

This service is now skipped and is ready to rescheduled by the office. 
🔗 More info: Skip a Scheduled Service

21. Access My TimeSheet

If you wanted to access your timesheet at any time, click the My Profile tab in the left panel.

Here, you will see your daily timesheet. 

23. Review & Submit Timesheet at End of Day

At the end of the day, don't forget to review and submit your timesheet.  Scroll down to the bottom of your timesheet to have a final review.

On this page, you can review your Efficiency Score.
🔗 More info: Timesheet Summary
🔗 More info: Edit a Timesheet via Timesheet Details
🔗 More info: Submitting a Timesheet

Add a Crew Member to a Task or Remove one from a Task.

You can indicate how long they were late and have the option to add a reason as well as a note. 

These details are forwarded straight to the office admin.

If all looks good, click on Submit Timesheet.

Deduct Breaks

If you need to deduct any breaks your team has taken from the timesheet, this is the section to make those adjustments.

The break can be taken as a team, or on individual slots per each crew member

Select Yes or No break. 

Click Submit Timesheet