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subscription payment method cancel account balance Cancellation Your LMN Subscription

Within this article you will find all information related to managing your LMN Subscription for your convenience!

Select from the list below to jump to its spot within the article:

Managing Your LMN Subscription

Change your LMN Subscription Package

Self Serve Billing Portal: Invoices, Statements, and Card Info

Adding Additional User Seats

Adding Add-Ons

Why can’t I see the Billing Portal?

Adjusting your LMN Subscription Payment Method

How to Pay your LMN Subscription Balance Owed

LMN Cancellation Policy

 

Managing Your LMN Subscription

To view and manage your LMN subscription:

  1. Log in to an LMN account with Security Admin permissions set to ON.

  2. Click the Settings (gear) icon.

  3. Under the Account menu, click Subscription.

From the Subscription page you can:

  • See your current LMN plan (e.g., Starter, Professional, or Enterprise).

  • Review included user seats and any active add‑ons (e.g., Greenius, SMS).

  • Open the Billing & Payment Information / billing portal to view invoices, statements, and update payment methods.

Important: Changes to your subscription package itself (upgrades, downgrades, or cancellations) are no longer self‑serve in LMN. To change your plan, please contact LMN Support or your Account Manager. The in‑app Subscription page is for visibility and billing portal access only.

LMN currently accepts the following methods of payment:

  • Visa & Visa Debit

  • MasterCard & Mastercard Debit

  • Amex

LMN does not accept:

  • Interac Debit

  • Discover

If you are attempting to pay with Visa/Mastercard (Debit or not) and your payment is not going through, please speak with your banking institution to ensure the charge from LMN is not being blocked.

 

Change your LMN Subscription Package

If you need to change your LMN subscription package (for example, moving from Starter to Professional, or Professional to Enterprise):

  1. Review current LMN plans and pricing here:

  2. Gather your account details:

    • Company name

    • LMN account email

    • Current plan and desired new plan

  3. Contact LMN Support (email, phone, or Live Chat) or your Account Manager and request the change.

A member of our team will:

  • Confirm your current plan and term.

  • Review any billing implications (prorations, renewal dates, add‑ons).

  • Process the upgrade or downgrade on your behalf.

Note: Customers can no longer upgrade or downgrade their subscription directly in the LMN app. All plan changes must be completed by LMN Support or your Account Manager.

Upgrading from Starter to Professional

Many customers choose to move from Starter to Professional when they’re ready for more advanced controls and reporting. Common reasons include access to:

  • Real-Time Job Costing – Track estimated vs. actual performance while jobs are in progress.

  • Equipment & Material Costing – Deeper cost tracking to understand true job profitability.

  • Files & Photos on Documents – Attach photos and files to estimates, jobs, and other records.

  • Zapier Integrations – Connect LMN to other tools in your tech stack for automation.

For a full and always up‑to‑date comparison of plan features, see:

 

Self Serve Billing Portal: Invoices, Statements, and Card Info

The billing portal allows you to view and manage key billing information for your LMN account, including:

  • Company/billing information

  • Current subscriptions and billing dates

  • Past invoices (view + print)

  • Current account statements (view + print)

To access the billing portal:

  1. Go to Settings (gear icon).

  2. Under the Account menu, click Subscription.

  3. Click View invoice & Payment Information.

After clicking View/Update from the Payment Information section, a new window will open where you can:

  • View your Existing Balance

  • Manage your Payment Methods

  • Review your Subscriptions

  • Review your Invoices

  • Review your Statements for an itemized breakdown of charges

If a new tab does not open after clicking View/Update, your browser’s pop‑up blocker may be preventing the page from opening. Allow pop‑ups for LMN to access the billing portal.

 

Adding Additional User Seats

As your company grows, you may need to add additional users (Seats) to give more staff access to LMN.

To add additional user seats:

  1. Click Settings.

  2. Under Account, click Subscription.

  3. Under the Subscription information, you can add additional users to:

    • Your annual subscription, or

    • Your monthly usage

You can add:

  • Office Staff & Crew Leads

  • Crew Members (usage‑based seats)

Follow the prompts on screen to confirm any seat changes and save.

 

Adding Add-Ons

LMN is more than a business management platform—optional add‑ons can make your day‑to‑day work even easier.

Current add‑ons include:

Greenius

Greenius helps you train and upskill your crews with role‑based, landscaping‑specific courses, quizzes, and tailgate talks.

To add Greenius to your LMN subscription:

  1. Go to Settings > Subscription.

  2. Locate the Greenius section.

  3. Turn the Greenius slider ON.

  4. Select the number of training seats you wish to start with.

  5. Save your changes.

SMS Messaging

SMS Messaging lets you keep customers informed with quick text updates, such as:

  • Reminders about upcoming visits

  • Weather‑related schedule changes

  • Other short notifications

If you find your team is using SMS more than expected, you can increase your monthly SMS allowance from the Subscription page:

  1. Go to Settings > Subscription.

  2. Find the SMS Messaging section.

  3. Adjust the monthly SMS quantity as needed.

  4. Save your changes.

Note: The Growth Accelerator add‑on is no longer available and has been removed from the subscription options.

For additional services, training, or coaching beyond the available add‑ons, please contact your Account Manager or LMN Support for current options.

 

Why can’t I see the Billing Portal?

If you are unable to access the LMN Billing Portal using the steps above, try the checks below.

1. Verify Permissions

  • Ensure your LMN user has Accounting (and appropriate Security Admin) permissions.

  • If not, contact your company’s LMN Administrator to update your user profile.

2. Check Pop-up Blockers

The LMN Billing Portal opens in a new browser tab.

If you click Payment Info / View invoice & Payment Information and nothing happens:

  • Your browser may be blocking pop‑ups.

Follow the steps for your browser:

Chrome

  1. Click the three vertical dots (⋮) in the top‑right corner.

  2. Click Settings > Privacy and security.

  3. Click Site Settings.

  4. Scroll to Pop-ups & redirects.

  5. Under Allowed to send pop-ups and use redirects, add:

    • [*.]my.golmn.com

Firefox

  1. Click the three horizontal lines (☰) in the top‑right corner.

  2. Click Options (or Settings).

  3. Go to the Content or Privacy & Security section.

  4. Beside Pop-ups, click Exceptions.

  5. Under Address of website, enter https://my.golmn.com and click Allow.

  6. Click Save Changes.

 

Adjusting your LMN Subscription Payment Method

You can change or update your credit card or billing information through the LMN self‑service billing portal.

  1. Navigate to Settings > Account > Subscription.

  2. Click the Billing & Payment Information button.

  3. You’ll be redirected to your Stripe Portal login page.

    • ⚠️ Make sure you enter the email address associated with your Stripe portal. Other emails will not work.

  4. You will receive an email with a secure link to log into your Stripe Portal.

  5. Once logged in, you can add or update your payment method.

  6. Enter your payment information and save.

  7. You should then see your new payment method listed.

 

How to Pay your LMN Subscription Balance Owed

If your LMN account is in a suspended status, you can still pay your outstanding balance via the billing portal and restore access quickly.

To pay your balance owed:

  1. Click Settings.

  2. Under the Account menu, click Subscription.

  3. Scroll to the bottom and click View/Update in the Payment Information section.

  4. A new tab will open where you can:

    • Review and pay your balance directly under Invoices.

    • Click Manage to update your payment method, if needed.

  5. In the Invoice tab, click View on the invoice you want to pay.

  6. Click the Make Payment button to pay your invoice directly.

Once payment is processed, your account access will typically be restored shortly afterward.

 

LMN Cancellation Policy

If you need to cancel your LMN subscription:

  1. Gather key account details:

    • Company name

    • LMN account email

    • Current plan and any active add‑ons

    • Your requested cancellation date

  2. Contact LMN Support (email, phone, or Live Chat) or your Account Manager and request cancellation.

  3. A team member will:

    • Review your current term and renewal date

    • Confirm any outstanding invoices or balances

    • Explain how cancellation will affect your access and billing

    • Provide written confirmation of your cancellation date

Important: Cancellation terms (notice periods, eligibility for refunds or credits, and treatment of annual commitments) are based on your subscription agreement and order form. For specific questions about your account, please refer to your contract or contact LMN Support.

Need more help?  Contact our Support Team by email at lmn-support@granum.com, through Live Chat, or by phone at (888) 347-9864

Signup for our Live Webinars or learn more about attending our in-person Bootcamps HERE

 

 

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