LMN can be used to create/edit SMS message templates that can be personalized using tokens, then sent in bulk to the contacts associated with a selection of visits or jobs.
Before you can create or use templates, you'll need to add an SMS plan to your LMN account and undergo verification as a sender.
First, head over to your SMS Notifications page in Settings. This is where your templates will eventually be managed, but for now, start by taking a look at the plans in the dropdown and select one that meets your sending needs. After clicking the Purchase button, you will be asked to review LMN's Terms and Conditions. At this page, you'll also have a chance to review your initial charge.
NOTE: Your first SMS payment will always include a one-time Messaging Registration Fee of $75.00 USD. This fee helps us cover the cost of verifying your business as a sender, and registering the phone number that will be used to send your LMN-generated SMS messages. The fee will not be charged again, unless you deactivate your SMS messaging plan and then purchase a plan at a later time.
After clicking the 'Purchase' button, the next step is to provide us with some details that will help with the Verification of your account. Conducted by our SMS delivery partner Twilio, the Verification process will review your submitted details to confirm that the SMS messages are being sent from a real, legitimate business (as opposed to an account being misused to send spam messages).
At this stage you will also be asked to select an available phone number. This will be shown as the sender number on all LMN-generated SMS messages that your customers receive.
When you finish completing the form, you will now see a status of 'Pending Verification' in the Account Details panel. While verification takes place, your text message limit will be 1/5 of that specified under your plan details. (E.g. if your plan includes 500 pre-paid SMS messages per month, while unverified you will only be able to send 100 messages before the overage rate takes effect.)
When verification is complete, you will receive an email notifying you of the successful verification, and this status will automatically update to 'Verified'.
To view a video tutorial about SMS Notification Settings, click HERE
Need more help? Contact our Support Team by email at lmn-support@granum.com, through Live Chat, or by phone at (888) 347-9864
Signup for our Live Webinars or learn more about attending our in-person Bootcamps HERE
Missed a live session? Explore our recorded Webinar Library for on-demand training from the Granum team
Comments